News & Insights

ESO Solutions acquires Conduent Incorporated’s FIREHOUSE Software

AUSTIN, Texas, Oct. 3, 2017  – ESO Solutions, Inc., the leading data and software company serving emergency medical services, fire departments and hospitals, announced today it has acquired the FIREHOUSE Software business and suite of records emergency management products from Conduent Government Systems, LLC., a wholly owned subsidiary of Conduent, Incorporated. In addition, ESO Solutions has hired all of Conduent’s employees on the FIREHOUSE team.

The FIREHOUSE Software acquisition further accelerates ESO Solutions’ growth into the healthcare and fire service software and data sectors. With the acquisition, ESO will now serve more than 13,000 emergency medical services, fire departments and hospitals. The acquisition makes ESO the largest software provider focused exclusively on the fire, pre-hospital and hospital market.

“This acquisition represents a bold next step in ESO becoming the preeminent provider of software and data for fire, EMS, and hospitals,” said Chris Dillie, president and CEO of ESO. “We have a clear vision, and now an accelerated path to bring community health and safety together to improve patient outcomes. By helping fire and EMS first responders more easily and intuitively capture data in complex and dangerous situations, then use the data to improve efficiency and efficacy across their operations we can help them focus on protecting and saving lives rather than data entry and analysis.”

Based in Urbandale, Iowa, FIREHOUSE was founded in 1997 and is used by approximately 11,000 fire departments across the country for their incident reporting (NFIRS) and records management. The companies are not disclosing terms of the transaction.

About ESO
ESO Solutions, Inc., is dedicated to improving community health and safety through the power of data. Since its founding in 2004, the company has been a pioneer in electronic patient care records (ePCR) software for emergency medical services, fire departments and ambulance services. Today, ESO’s healthcare, public safety and technology experts deliver the most innovative software and data solutions on the market, including the industry-leading ESO Electronic Health Record (EHR); ESO Health Data Exchange (HDE), the first-of-its-kind healthcare interoperability platform; record management system (RMS) for fire departments; and ambulance revenue recovery/billing software. ESO is also playing a leading role in helping EMS provider organizations across the nation successfully transition to NEMSIS Version 3 and new state standards for electronic patient care reporting. ESO is headquartered in Austin, Texas. For more information, visit